1. Introduction

Welcome to SoloSuiteAi, a service operated by Yellow Marketing & Saas FZCO . These Terms & Conditions govern your access and use of [SoloSuiteAi’s platform/website/application].

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Legal Entity and License

● Legal Name : Yellow Marketing & Saas FZCO, doing business as SoloSuiteAi

● License Number : 29002

● Address : Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

● Support Email : [email protected]
● Phone : +971 54 888 0974

Contrary to popular belief

3. Scope of Services

1. General Services : SoloSuiteAi provides marketing automation and related software services.

2.Custom Integrations & Services : Any custom integrations or services are not covered by these general Terms. Separate terms and conditions will apply to custom services, and you will be required to sign those before proceeding.

4. User Accounts

1. Eligibility : You must be at least 18 years old to register or use the Service.

2. Account Information : You agree to provide accurate, current, and complete information when creating an account. You are responsible for safeguarding your login credentials and for all activities that occur under your account.

5. Acceptable Use

1. Prohibited Conduct : You agree not to use the Service to :

o Send or store any unlawful, harassing, defamatory, fraudulent, or obscene content.

o Violate spam regulations (including email and SMS spam rules).

o Engage in activities that violate applicable laws or regulations.

2. Content Moderation : We may suspend or terminate accounts that violate these Terms or applicable third-party provider policies (e.g., anti-spam regulations).

6. Pricing, Payment & Refunds

1. Pricing Models : We offer monthly, yearly, lifetime, and usage-based credit plans. Details are available on our [Pricing Page].

2. Free Trials : A 30-day free trial is available for new users.

3.Promotional Offers : We may run special promotions via dedicated landing pages. We reserve the right to alter or withdraw such promotions at our discretion.

4.Refunds :

o Lifetime Offers : 30-day money-back guarantee.

o Special Promotions : Eligible for a 30-day money-back guarantee, as specified in the promotion.

o Refund Requests : Must be submitted through a support ticket at [email protected].

5. Cancellations & Downgrades : You must email [email protected] to cancel or downgrade your plan.

7. Intellectual Property

All intellectual property rights, including trademarks, trade names, and the Service’s content, belong to their respective owners. Nothing in these Terms grants you any right to use our brand names, logos, or other proprietary materials.

8. Limitation of Liability & Warranty Disclaimer

1. No Warranties : The Service is provided “as is” and “as available.” We do not warrant that the Service will be uninterrupted or error-free.

2. Limitation of Liability : To the fullest extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the Service.

9. Termination

1. By Company : We reserve the right to suspend or terminate your account at any time for violation of these Terms or non-payment. We also reserve the right to terminate “at will.”

2. By User : You may terminate your account at any time by contacting support. Termination does not entitle you to any refunds except as explicitly stated in our Refund Policy.

10. Dispute Resolution & Governing Law

1. Governing Law : These Terms are governed by and construed in accordance with international law applicable to free zone companies in the UAE.

2. Arbitration Clause : Any dispute, claim, or controversy arising out of or in connection with these Terms shall be settled by binding arbitration, in accordance with the rules of the relevant arbitration center in the UAE. Each party shall bear its own costs unless otherwise determined by the arbitrator.

11. Modifications to Terms

We may modify these Terms from time to time. We will post notice of changes on our website or notify you via email. Your continued use of the Service after any modification indicates your acceptance of the revised Terms.